Shipping & returns

An order is usually delivered on the following day on weekdays when it is inside us before 14:00. We work with multiple shipping services for national and international orders. You will receive from us or one of our shipping partners an email with the Track & Trace code when the order is on the way.

* NOTE: During the holidays, there may be a delay in delivery times, we apologize for this.

 
 
Returns

You can ship items within 14 days of delivery and, if possible, the original packaging, with both the price tag and the brand label, still unused and unwashed and sufficiently paid return. Unfortunately, damaged and used products can not be returned.

You are responsible for the shipping costs of the return. When you return an item, we will credit the purchase price to you as soon as possible, but no later than 14 days after your return.

If you would like to receive a different size of an item, you can place a new order and return the unwanted item or contact us at [email protected] so we will do this for you.


Procedure

Do you have an account? Then easily submit what item you want to return to online. This can be included in your account under "My Orders." If not, please download the return form here. Then you can send the completed form with the return shipment. NOTE: Returns without return form / notification online will not be processed.

 

Returns can be sent to the following address:
Pure Brands
Runstraat 8
1016 GK Amsterdam